Refunds & Cancellations Policy

Last updated: 31 January 2025

At Oscarion Games, we strive to provide a high-quality, seamless, and enjoyable gaming experience for all players. We understand that situations may arise where you need to request a refund or cancel a subscription or purchase. This Refund & Cancellation Policy outlines the conditions under which refunds are granted, as well as the procedures for managing subscriptions, cancellations, and billing issues.

By purchasing Oscarion Games, you agree to the terms outlined in this policy.

Please read this policy carefully to understand your rights and our procedures regarding refunds.

1. Eligibility for Refunds

Refunds may be granted under specific conditions depending on the type of purchase:

1.1 Digital Products (Games, DLC, and Virtual Items)

Due to the nature of digital content, all purchases are final and non-refundable once the product has been downloaded, installed, accessed, or used. However, refunds may be granted under the following conditions:

• The product was not delivered due to a system failure or technical issue.
• A critical technical error prevents you from accessing or using the product, and our support team is unable to resolve the issue.

1.2 Pre-Orders

• Pre-ordered games may be canceled and fully refunded if requested before the official release date.
• Once the game is released and download begins, pre-orders become non-refundable.

1.3 Technical Issues

• If a purchased digital product has significant bugs, glitches, or performance issues that prevent proper use, and the issue cannot be resolved within a reasonable time, you may be eligible for a refund.
• To qualify, you must report the issue within 14 days of purchase to support@oscarion.games, including proof of the issue (e.g., screenshots, error messages).

1.4 Subscription Services & Recurring Payments

Oscarion Games offers subscription-based services, granting access to premium features, in-game benefits, and exclusive content.

• Subscriptions are billed automatically on a monthly or annual basis, depending on the plan selected.
• You may cancel your subscription at any time, but refunds are not provided for partially used billing periods.
• If you cancel before the next billing cycle, you will not be charged again, but you will retain access to subscription benefits until the end of your current billing period.
• Exceptions: Refunds for subscriptions may be issued if:
  • A billing error occurred (e.g., you were charged twice for the same period).
  • You were charged after canceling your subscription before the renewal date.

2. Refund Request Process

If you believe your purchase is eligible for a refund, follow these simple steps to submit your request:

Submit a Refund Request:

To initiate the refund process, send an email to support@oscarion.games within 14 days of your original purchase. Your email should include the following essential information:

• Order number: Identify the transaction for which you are requesting a refund.
• Date of purchase: Mention the date the transaction took place.
• Reason for the refund request: Provide details such as technical issues, accidental purchases, or other valid concerns.
• The specific product(s) for refund: Include the name or details of the game(s), downloadable content (DLC), or virtual items in question.

Review of Request:

Each request will be reviewed individually, and decisions will be based on the eligibility criteria outlined in this policy. Please note that products that have been downloaded, installed, or accessed are generally not eligible for refunds. Oscarion Games retains full discretion to approve or deny any refund request.

Response Time:

Once your request is received, our team will review it and respond within 7-10 business days. If further details are required, you will be contacted directly. If your refund is approved, you will be provided with detailed instructions on how the refund will be processed.

3. Non-Refundable Scenarios

Oscarion Games does not provide refunds in the following situations:

• Digital Products: If the product (game, DLC, or virtual item) has already been downloaded, installed, or accessed, it is generally non-refundable.
• Late Requests: Refund requests made after 14 days from the original purchase date will not be considered.
• User Errors: Refunds will not be granted for issues such as accidental purchases after download or failure to meet system requirements unless the problem stems from technical issues explicitly covered by the refund policy.

4. Cancellations

4.1 Pre-Order Cancellations

• You may cancel a pre-order anytime before the game’s official release by emailing support@oscarion.games.
• Once the game is released and the download begins, pre-orders cannot be canceled or refunded.

4.2 Subscription Cancellations

• To cancel your subscription, go to your account settings or manage your subscription through the Apple App Store, Google Play, or your payment provider.
• Cancellations take effect at the end of the current billing period—you will retain access until then.

4.3 Automatic Cancellations by Oscarion Games

We may cancel your purchase or subscription in the following cases:

• Payment Failure: If payment cannot be processed.
• Fraud Detection: If a transaction is flagged for fraudulent activity.
• Service Changes: If the product is discontinued or no longer supported.

In such cases, we will issue a full refund where applicable.

5. Refund Methods

All approved refunds will be credited back to the original payment method used during the purchase. Once the refund is processed, the time it takes for the funds to reflect in your account may depend on various factors, including the policies of your payment provider or bank. Typically, refunds are processed within 7 to 10 business days; however, in some cases, it may take longer due to processing times imposed by your bank or credit card issuer.

Please note that Oscarion Games is not responsible for any delays caused by third-party payment processors or financial institutions. If you do not see the refund in your account after 10 business days, we recommend contacting your payment provider for further assistance.

Should there be any issues with processing the refund, our team will notify you immediately, and we will work to resolve the matter as quickly as possible.

6. Fraudulent Refund Claims

Oscarion Games maintains a strict policy against fraudulent refund claims to protect the integrity of our platform and services. We thoroughly investigate all refund requests, and if we suspect any form of fraud, abuse, or illegal activity, we reserve the right to deny the refund. This includes but is not limited to, attempts to exploit our refund policy for repeated refunds without legitimate cause.

In cases where a fraudulent claim is identified, Oscarion Games may take further action, including permanently banning the associated account from accessing our platform and services. We may also pursue legal action if necessary, depending on the severity of the fraud.

7. Modifications to This Policy

Oscarion Games reserves the right to modify, update, or revise this Refunds & Cancellations Policy at any time to reflect changes in our practices, legal requirements, or improvements to our services. Any changes to this policy will be posted prominently on our website, and we encourage users to periodically review this page to stay informed of the latest updates.

In the event of significant changes to this policy, we may provide additional notifications through other communication channels, such as email or in-app notifications, to ensure you are aware of how your rights and our processes may be affected.

Your continued use of Oscarion Games' products and services after any changes have been posted will constitute your acceptance of the modified policy. If you do not agree with the changes, you must discontinue your use of our services and may contact us for any outstanding refund or cancellation requests under the previous terms.

8. Contact Us

If you have any questions or need assistance regarding a refund or cancellation, please reach out to us. We are here to help resolve your issues promptly and efficiently.

Email:  support@oscarion.games 

Oscarion Games is committed to providing transparent and helpful support for all refund and cancellation inquiries.

We strive to provide a seamless and enjoyable gaming experience for all our users. While we aim to ensure satisfaction with every purchase, we understand that there may be situations requiring refunds or cancellations. Our Refunds & Cancellations Policy is designed to offer clarity and transparency in those cases, ensuring that our users know their rights and the steps to take when seeking assistance.

Our support team is dedicated to resolving issues in a fair and timely manner, and we value your trust in our platform.